Terms of Service

Free Return

Article 1: Free Delivery Service for Returns

Right to Free Delivery: Customers are entitled to free delivery when they meet certain conditions set by the service provider.
One-Time Use Per Order: The free delivery offer can only be used once per order and cannot be applied multiple times to the same purchase.
Eligibility Conditions: The free delivery promotion may require customers to meet specific conditions, such as a minimum order value, delivery area restrictions, or designated payment methods

Article 2 : Free Returns Service

Right to Return Without Cause: Customers have the right to return items without providing a reason, as long as they meet the return policy requirements
Return Period Based on Seller’s Location: The time frame for returns depends on the seller’s location, and customers should check the specific return period before initiating a return.
Process for Applying for a Return & Refund: To request a return and refund, customers need to submit a return application through the platform, follow the instructions, and provide necessary details.
Shipping Arrangements for Returns: Customers may be responsible for return shipping costs, and the return shipping method should comply with the seller’s guidelines.
AliExpress Arbitration in Case of Issues: If any disputes arise regarding returns or refunds, AliExpress provides an arbitration service to help resolve conflicts between buyers and sellers.

Article 3: Free Delivery Service

Using the Free Delivery Service: Customers can use the free delivery service if they meet the eligibility criteria, and the delivery method will be determined by the seller or platform.
Automatic Tracking Number Upload: Once the order is shipped, the tracking number is automatically uploaded to the system, allowing customers to monitor their shipment status.
Transfer of Risk: The risk of loss or damage transfers to the buyer once the order is marked as delivered or upon receipt, depending on the seller’s terms.
Dispute Resolution If Product Is Not Received: If the product is not received within the expected timeframe, customers can open a dispute through the platform to request assistance or a refund.

Article 4: Standards of Intactness for Free Returns Service

Original Quality and Functioning: Products must be delivered in their original quality and functionality as described by the seller, without defects or alterations
Inspection and Testing: Customers are encouraged to inspect and test the product upon receipt to ensure it meets the expected standards and functions properly.
Packaging Requirements: Returned items must be packaged securely according to the seller’s requirements to prevent damage during transit.

Article 5: Loss or Damage of Gift and Invoice

Return Eligibility Not Affected: The right to return a product remains valid even if certain conditions, such as opened packaging, are met, as long as the item complies with the return policy.
Deduction for Lost or Damaged Gift: If a free gift included with the purchase is lost or damaged, the refund amount may be adjusted accordingly.
Buyer’s Responsibility for Lost Invoice: If the buyer loses the invoice or proof of purchase, they are responsible for providing alternative evidence for the return request.

Article 6: Return Shipping Costs & Abuse of Free Returns

Buyer’s Responsibility for Return Shipping Costs: In some cases, buyers are responsible for covering the return shipping costs unless the seller or platform offers free returns.
FixitByU Policy on Abuse of Free Returns: FixitByU monitors and may take action against buyers who misuse the free return policy, such as making excessive or fraudulent return requests.

Article 7: Identification of Participating Products

Definition of a “Participating Product”: A "Participating Product" refers to an item eligible for specific promotions, policies, or services, such as free returns or special discounts, as determined by FixitByU.
FixitByU's Discretion: FixitByU reserves the right to interpret, modify, or enforce policies at its discretion, including determining eligibility for returns, refunds, and other services.

Eligibility for Free Shipping: Customers can enjoy free shipping if their order includes one or more participating products and meets the required threshold amount specified on the FixitByU platform.
Not All Products Qualify for Free Shipping: Not every item on FixitByU is eligible for free shipping. Buyers should check the product detail page to see if a "Free Shipping" label is displayed.
Threshold Amount May Vary: The minimum order amount required for free shipping can differ depending on the product and seller. The exact threshold is stated on the product detail page.
Country-Specific Application: The free shipping policy does not apply to all countries. Buyers should refer to their country-specific FixitByU page for details on availability and conditions.

Article 1: Coupon Code for Late Delivery

Eligibility for Late Delivery Coupon: Customers may qualify for a late delivery coupon if their order is not delivered within the promised timeframe, based on FixitByU' policy.
Application & Issuance of Coupon: If eligible, buyers can apply for the coupon through the platform, and once approved, it will be issued to their account for future purchases.
Restrictions & Validity: The coupon may have specific usage restrictions, such as a minimum order value or expiration date, and cannot be exchanged for cash.
Checking Estimated Delivery Date: Buyers should check the estimated delivery date provided at the time of purchase to determine whether their order qualifies for a late delivery coupon.
Reapplying & Terms & Conditions: If a coupon expires or is not used, buyers may not be able to reapply. All late delivery coupons are subject to FixitByU' terms and conditions.

Article 2: Refund for Damaged Items

Eligibility for a Refund: Customers may be eligible for a refund if their order meets the required conditions, such as non-receipt, damaged items, or discrepancies from the description.
Assessment of Refund Amount: The refund amount is determined based on factors like the item's condition, reason for return, and whether shipping costs are refundable.
Evidence & Applicable Rules: Buyers may need to provide evidence, such as photos or tracking information, to support their refund request, and all claims are subject to FixitByU' refund policies

Article 3: Refund for Packages Lost in Transit

Eligibility for a Full Refund: A full refund may be granted if the order is not received, arrives significantly different from the description, or is damaged beyond use, as per FixitByU' policies.
Verification of Lost Package: If a package is lost, FixitByU or the seller may conduct an investigation using tracking information before approving a refund request.
Refund Process: Once a refund is approved, the amount will be processed and returned to the original payment method within the designated timeframe.

Article 4: Refund for Late Delivery

Eligibility for a Refund: Customers may qualify for a refund if their order is not delivered within the specified timeframe, is lost, or does not match the description, subject to FixitByU' policies.
Delivery Days May Vary: The estimated delivery time may differ based on factors such as shipping method, destination, customs processing, and unforeseen delays.
Definition of “Fast Delivery”: "Fast Delivery" refers to orders shipped using expedited shipping services that guarantee quicker delivery within a set timeframe, as defined by FixitByU or the seller.