Return&Refund policy
Under this policy, you may request a return/refund within the protection period if your item doesn't arrive, arrives damaged or defective, or not as described, or not satisfied.
How long do I have to make a return/refund if item arrives damaged/ defective/not as described/not satisfied due to personal reason?
At FIBU, your satisfaction is our top priority. If something doesn’t go quite right with your order, we’re here to help. We offer a 30-day return policy meaning you have 30 days from the date you receive your item to request a return or refund.
When Can I Return or Exchange My Item?
You’re welcome to request a return or exchange if your item meets any of the following conditions:
- The product does not match the description (e.g., wrong model, size, or material).
- The product is torn, stained, damp, or has visible lint or fabric flaws.
- The printed design is blurred, misaligned, incorrect, or peels after the first wash.
- The size differs by more than 1.5 inches from the size chart listed on our website.
- The product is unused, unwashed, undamaged, and in its original condition.
- Original tags, labels, and packaging are intact.
How Do I Start a Return or Request a Refund?
It’s easy! Just contact us using one of the following options:
- Email: [email protected]
- Contact Form: Available on our "Contact Us" page
Our support team will review your request and respond with further instructions within 24 hours.
Once we confirm that the product qualifies for a return, we will either issue a refund or send you a replacement item.
Return Shipping Costs
Good news! We offer free return shipping, no matter the reason for your return.
Once your request is approved, we’ll send you a prepaid return shipping label and step-by-step instructions to make the process simple.
You will not be charged any return shipping fees, and no amount will be deducted from your refund.
- Please make sure to request a return before sending anything back — returns without prior approval won’t be accepted.
Important things to note
- Please use the return address listed on the return/refund page, not the address of the original sender.
- Pack the return items carefully and make sure you haven't accidentally included personal belongings in the return package. Items in the package cannot be sent back or refund.
- Your original shipping fee is only reimbursed unless all the items of an order are returned
Who Pays for Return Shipping?
Return reason | Shipping cost | Note |
For item arrives damaged/ defective/not as described (reply on your supporting pic/video to show the above issue)
| Covered by FIBU | In some cases, you will need to find a logisitic company by yourself, please select a reliable and economical postal service within the specified return period, instead of commercial method. |
For items not satisfied due to personal reason
| Paid by Customer
| Service within the specified return period, instead of commercial method. |
What If My Package Doesn’t Arrive on Time?
If your order isn’t delivered by the guaranteed refund date, you can apply for a full refund — and if the package shows up later, you can keep it at no extra cost!
When Am I Not Eligible for Compensation if My Package Isn't Delivered?
1.Acts of Nature:
No refunds for non-delivery due to severe weather or natural disasters like hurricanes, floods, or earthquakes.
2. Courier Issues:
Refunds aren't available when delivery fails because of courier-related problems, such as strikes, equipment breakdowns, or other operational hiccups.
3. Address Errors:
If your package can't be delivered because of an incorrect, incomplete, or inaccurate address or ZIP code, you won't be eligible for a refund.
4. Missed Deliveries/Refused Package:
No refunds if the package is returned because you or anyone acting on your behalf wasn't available to accept it when the courier attempted delivery.
5. Awaiting Pickup:
Once your package status changes to "pending pickup by recipient" (or similar), you're no longer eligible for refunds or reshipments.
6. Rescheduled Deliveries:
No refund could be issued if you've requested a different delivery time.
7. On-Time Delivery:
No refunds for packages delivered within the guaranteed timeframe.
8. Policy Violations:
Refunds won't be issued in cases of fraud, abuse, or breaches of our policies.
9. Regulatory Changes:
You're not eligible for a refund if delivery fails due to changes in customs clearance laws, regulations, or policies.
10. Force Majeure:
No refunds for delivery failures caused by circumstances beyond FixitByU or the courier's control, including pandemic-related restrictions.
11. Late Tax Payments:
If your package can't be sent or delivered because you've delayed paying applicable taxes, you won't be eligible for a refund.
When will I receive my refund?
Once we receive and inspect your return, we’ll let you know whether it’s been approved.
- If approved, your refund will be issued to the original payment method within 10 business days.
- If you have not received your refund after 15 business days, please contact us at FIBUsupport
For any questions regarding our Return & Refund Policy, feel free to reach out to us at FIBUsupport
What other scenarios fall under Return/Refund policy?
There are TWO other situations in which you can use and benefit under this Return policy:
1- When sellers break their promises, either related to:
- Transaction or after-sales services, such as a failure to follow up with the warranty on your order as promised or as required by any relevant laws and regulations
- Logistics and delivery services, such as asking you to pay additional shipping costs after your order's been placed, or not sending your order using the agreed shipping method, route, logistics services, express delivery companies, etc.
2- When there is a case of unacceptable behavior from sellers that could affect your rights as a shopper, and/or the use of abusive language during any communication with you.
- If you experience any of the above while using FixitByU, please contact our Help center
